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Terms of service

These Contract Conditions regulate the use of the online store www.alkemiapadel.com, for which Alkemia Padel SL is legally responsible, hereinafter,< strong> Alkemia Padel. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase, since the conditions in force at the time of conclusion of the contract will be those that are applicable.

Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03/2014, of March 27, General for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to pay for the order.

User Account and Error Correction

In order to make purchases online in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).

If you make the purchase as a guest, personal data will not be stored on the web, nor can the order history be checked. Personal data will be kept only for the management and delivery of the requested products.

If you decide to register, you will receive an email confirming that the process has been successful and a reminder of the access data. From the account you can make purchases, check the order history, change the password, modify personal data, modify shipping and billing addresses, make comments, and other procedures or procedures related to your purchases.

Furthermore, at any time, you can access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred when entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the checkout process.

You can unsubscribe at any time, by sending an email, from the address you want to unsubscribe, to the address info@alkemiapadel.com, which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Purchase Process

Buying at Alkemia Padel is easy and simple, you just have to follow these steps:

1º.- Select the products you wish to purchase from among those offered by Alkemia Padel. By clicking on each product, you access its file, which includes a detailed description with information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as faithful as possible to reality.

2º.- Once you have selected the product(s) you wish to buy, you must press the “Add to cart” button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3rd.- Once the selection of products has been completed, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the "Finish order" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you have the option to do so by registering, or to make a quick purchase without registering (as a guest user). When registering, you must indicate your contact information and address, and in your next purchases you will not have to enter your data again.

5º.- Finally, you must accept these Conditions of Sale and choose the means of payment for your order from among those offered by Alkemia Padel (see the following section ).

6º.- Once the purchase process is finished, we will send you an email detailing the details of the purchase, as well as proof of purchase. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Notifying you in the "Contact" section of this website

Writing to the email address info@alkemiapadel.com

    If you need an invoice, contact us at info@alkemiapadel.com and we will send you the invoice in PDF format.

    Payment methods

    Alkemia Padel has various payment methods to facilitate the purchase:

    Credit or debit card

    PayPal

      Next, we specify the conditions for each of these forms of payment.

      à Credit or debit card

      Payment by credit or debit card is made through Shopify Payments' secure payment gateway. Through this payment method, Alkemia Padel never collects or manipulates any customer data related to their card number. All data is processed directly by Shopify Payments, so that Alkemia Padel can always offer the greatest security, transparency and confidentiality in the transaction.

      The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, and American Express. If you have any questions, contact us and we will assist you to clarify any concerns.

      à Paypal

      Make the payment with your PayPal account. Through this payment method, Alkemia Padel never collects or manipulates any bank details. All data is processed directly by Paypal, so that Alkemia Padel can always offer the greatest transparency, security and confidentiality in the transaction.

      Shipping Conditions

       

      We ship to Spain (Peninsula and Balearic Islands) and the rest of the European Union.

       

        Shipping will be done mainly by the courier company Correos Express or any of the others offered by Packlink. 

        The courier company usually delivers during business hours, so if you have any time preference for delivery, you can tell us in the order comment and we will try to comply (to the extent possible with the route and delivery time). the transport company).

        Delivery times

        The delivery time for our orders is 48 to 72 hours to mainland Spain, up to 5 days to the Balearic Islands, and from 5 to 10 days to the rest of the European Union. This term is shown during the purchase process, and implies acceptance of it by you.

        If a specific date is not indicated, the LGDCU will be followed, which indicates that the maximum delivery period will be 30 calendar days from the conclusion of the contract.

        In case of non-compliance with delivery deadlines, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we cannot deliver the good within said additional period, you can terminate the contract.

        The previous paragraph will not apply if the delivery time is essential in view of all the circumstances that occur in the conclusion of the contract or when you have informed us, before the purchase, that delivery before a certain date or on a certain date. In such cases, you can terminate the contract immediately.

        In any case, if the contract is terminated, the amounts paid will be fully refunded.

        In some cases and depending on the availability of the product, a stock out may occur (lack of stock). Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

        IMPORTANT: In general, we are not responsible for the breach or delay of obligations due to causes beyond our control, such as in case of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. If any incident arises, we will contact you to solve the incident.

        Prices, taxes, fees and tariffs

        Prices are expressed in Euros. Alkemia Padel is not obliged to supply products (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the customer as an incorrect price. .

        The prices of Alkemia Padel products may vary, but (except as stated above) possible changes will not affect orders